Refund & Order Issue Policy

Last updated: August 13, 2026

This policy explains how order issues, cancellations, and refunds are handled for orders placed with the restaurant ("the restaurant") through this platform, operated by the platform operator.

Food is not returnable

Because all orders are prepared food, we don't accept physical returns. If something's wrong with your order, contact the restaurant directly (see below) so it can be corrected or refunded.

Before the restaurant accepts your order

• The restaurant may decline an order it can't fulfill (e.g., an item is out of stock, the kitchen is closed, or it's near closing time). Declined orders are not charged, and any online payment authorization is released.
• You can cancel an order yourself only if the restaurant hasn't started preparing it yet. Once the kitchen has started, cancellation is at the restaurant's discretion.

Problems with a completed order

If your order arrives wrong, incomplete, or with a quality issue, contact the restaurant as soon as possible — ideally the same day — at the restaurant. Depending on the issue, the restaurant may offer a remake, a store credit, or a refund. Refund decisions for prepared food are made by the restaurant, not by this platform.

Payment made in person

If you paid at pickup, no charge was made online — any refund or adjustment happens directly with the restaurant at the time of pickup or your next visit.

Payment made online

If you paid online through this site, refunds are issued by the restaurant back to your original payment method through our payment processor (Stripe). Refunds are not automatic — they're issued after the restaurant reviews and approves the request. Processing times for refunds to appear on your statement depend on your bank or card issuer, typically 5–10 business days.

Loyalty points and promotions

If an order is refunded or canceled, any loyalty points earned on that order are reversed. Points redeemed as a discount on a refunded order are not restored automatically — contact the restaurant if this affects you.

Disputes

We encourage you to contact the restaurant first to resolve any order issue. If you file a chargeback with your bank or card issuer without first contacting the restaurant, it may delay resolution and affect the restaurant's ability to serve you online in the future.

Changes to this policy

We may update this policy from time to time. Continued use of the site after changes are posted means you accept the updated policy.

Contact

Questions about this policy, or a specific order, can be sent to the restaurant.